If you have any complaints or queries about the services we provide, please feel free to contact us on 0800 766 922 or [email protected] to let us know. We care about the service we provide, and are committing to resolving any issues you have.

If you are not satisfied with our response to your issue, you may be able to refer the complaint to the Financial Services Complaints Limited, an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. They can be contacted at PO Box 5967, Wellington 6145 or [email protected] or 0800 347 257.